Frequently Asked Questions

We ship to the United States, including Hawaii and Alaska. Sorry rest of the world. We’re working on it.
Processing takes 2-4 business days.
For shipping times, refer to your tracking number. We ship from Southern California. The further you are from us, the longer it will take. Thank you for your patience!
We cannot guarantee that changes will be made before your order is packed and shipped. Please contact clarabeara@obairlann.com as soon as possible to request a change or cancellation.
We accept returns and exchanges for unused items within 30 days of purchase.
To start a return or exchange, please email clarabeara@obairlann.com with your request and your order number. Our customer care team is happy to help make things right.

We’ve studied pets large and small to develop sizing guides for each of our products. Size information can be found in the description of each product.
Care information can be found in the description of each product.
If your product arrives damaged, please email our customer care team at clarabeara@obairlann.com and we’ll make it right.
If the damage was caused by a pet, you’re covered by our Lifetime Warranty. Head to our warranty page for details.
If your pet damages a product, we’ll replace it. Head to our warranty page for details.
Get in touch with us at clarabeara@obairlann.com.